EVEN YOUR BEST AGENTS CAN DO BETTER BY USING DYNAMIC SCRIPTING
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Are your contact center agents getting the most value for both your business and for your customers every time they are in touch with your customers? Can they resolve complicated customer requests quickly? Are they up-to-date with new products and services? And each time they interact with customers, are they managing to deliver the personalized, professional and intentional customer experience that will help you to stand out from your competition?
We understand how dynamic scripting can help keep your customers happy, and that is why we have developed Amdocs Script Manager -- an advanced script design and roll-out tool for agents to use while actually in contact with the customer. It provides your agents with scripts for up-selling and cross-selling, troubleshooting, carrying out customer surveys or for promoting new services:
- Delivers the personalized service your customers expect, based on their responses, profile and analytical information
- Increases revenue by identifying revenue opportunities and advising the agent about the most appropriate next step to take
- Simplifies procedures, customer treatment, and exception handling by designing scripts to support context-driven navigation, personalization and automation
- Increases the efficiency and the effectiveness of your contact center by creating process flows based on customer responses
- Reduces learning curves and costs by providing the agents with instructional scripts to guide them through a step-by-step process
- Helps you to keep up with changing business requirements by allowing business users to create scripts
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