WHICHEVER WAY YOUR CUSTOMERS PREFER TO CONTACT YOU, LET THEM USE IT
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In today's multimedia world, customers not only need, but want to contact you through many different ways. Some are traditional and prefer picking up a phone and talking to a live agent; but more and more people are now choosing more modern ways to communicate with you, such as through Web pages, email, online chat, or even by SMS through their mobile devices. So, if you want to keep your customers happy, offer them the convenience of letting them contact you any way they choose.
Amdocs Multimedia Integrator can help you achieve this by turning your call center into a true multi-channel contact center:
- Moves your business into the future with its extensible multimedia management framework:
- Independent of media type, including voice, email, chat, and web collaboration
- Provides open, standards-based media integration interfaces
- Offers configurable multimedia workflow management via the Media Controller
- Allows you to stay in control with multi-model interactions management, for both inbound and outbound contacts
- Easy to use with an intelligent, multimedia tool bar
- Uses customer preferences to provide media-of-choice recommendations
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