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GIVE CUSTOMERS THE ANSWERS THEY'RE LOOKING FOR
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Customers are happy to solve issues quickly and easily themselves, but they can’t always find the information they need. That’s because online support systems are often disconnected from any information about the customer making the support request.
Instead of giving you a better understanding of current issues and overall customer needs, most online support systems simply create silos of support cases.
Amdocs E-Service is different. It connects support case management to customer status—what products or services they have, how they’re using them, and more. It integrates with customer management, empowering customers to manage their accounts, create trouble tickets and find the answers to questions and resolve service issues through your self-service portal.
- Lowers support costs by reducing service inquiries to contact centers
- Presents promotions and offers based on customer profiles to help drive revenues
- Empowers customers to solve their issues quickly, themselves
- Improves your understanding of customer needs by tracking customer interactions
Amdocs also offers the Amdocs E-Service StartPack, a package designed for fast, low-cost deployments of online self service. It includes Amdocs E-Service functionality together with implementation services.
Related Offerings:
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