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ARE YOU MAKING THE MOST OUT OF EVERY CUSTOMER CONTACT?
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Perhaps they're getting in touch with your agents to ask about a product, respond to a promotion, place an order, dispute a bill, or to report a service issue. But whatever the reason, every time that a customer is in contact, it's an opportunity to improve your relationship that shouldn't be wasted -- in theory...
But in reality, most agents are more focused on the various systems they must manage on the desktop and not on the customer themselves. This often comes at the expense of the positive and professional customer experience that customers expect.
That's where Amdocs Customer Interaction Manager comes in. A streamlined, easy-to-use, unified agent desktop, it reduces agent training time while helping your agents to increase their first-call problem resolution rate, as well as their up-sell and cross-sell rate:
- Provides a single point of customer interaction and an integrated, 360-degree view of your customer
- Offers an intuitive user interface specifically designed to minimize agents' keystrokes, eye-and-cursor movements, and screen refreshes
- Delivers customer information that they can act upon to your agents, collected from across both front and back-office systems
- Abstracts data and processes from legacy applications, masking their complexity and providing investment protection for back-end systems
- Supports multi-topic interactions, as well as multi-interaction media sessions
- Offers proven usability and performance for high-volume, multi-media and multi-functional contact centers for leading service providers worldwide
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