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YOU ALREADY HAVE YOUR ANALYTICAL TOOLS. NOW GET VALUE OUT OF THEM FAST
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Understanding your customers properly is the key to business success and this means investing in business intelligence and analytical tools. But if you dont know how to use this information properly when dealing with your customers, it wont give you much value. However, if you can link your analytical systems with your operational systems to bring this information directly to the agents at the time that theyre communicating with your customers, then youre on your way.
Amdocs Analytics Connector can help. It quickly extracts data from Amdocs transaction systems into a reference data mart, which is then used by your business intelligence tools to generate and deploy scores (such as propensity to churn) for use in the Amdocs Customer Interaction Manager application:
- Provides you with extract-transform-load methods and procedures to make it even easier to extract data from Amdocs CRM and Amdocs Billing applications
- Predicts and scores your customers propensity to churn based on attributes generated by the data-mining model
- Gives your agents the information they need to fight churnas soon as a caller is identified, the system locates the propensity-to-churn score and displays it on the agents screen as an icon
- Helps your agents take the right corrective action during the call all they have to do is click on the churn-propensity icon to launch the appropriate next stepvg
- Get value out of your Amdocs systems, fasterour systems intuitively understand Amdocs data models, allowing you to speed up extraction and use of relevant customer data
- Get the most out of your existing investments since the connector works with any business intelligence tool or analytical engine that you choose
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