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Compan Overview
Cognitor markets and develops solutions in the Service Management arena for Global and Fortune 1000 companies and is a partner in the Customer Management domain with Amdocs. Theirsolutions include Service Resolution Management and Knowledge Management, trending and analytics around machine/intelligent device data to enable more intelligent responses for field and product issues, a real time service level analytics dashboard based on an advanced data visualization engine, an intelligent dispatch product for prioritizing dispatch and field requests, and a relational data archiving tool to enhance database performance and reduce costs for managing high volumes of transactional data.
Cognitor's core competencies and technology include a heuristic, adaptive processing engine which learns from observation and directs new service activities based on past experience and successes, an advanced visualization engine, advanced search, text analysis, and linguistic processing.Cognitor's target markets include transportation, high technology products and services, medical devices and health care, retail and consumer, insurance and financial services, and telecommunications.
Cognitor is headquartered in Chicago, Illinois. For more information, visit the Cognitor web site at www.cognitor.com
Amdocs Regions Covered
Global Agreement
Amdocs Relationship
Amdocs CRM 3rd Party Software Vendor
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